SSP DEVELOPMENT LLC d/b/a UM-AI · Last updated: April 20, 2026
Document ID: SSP-LEGAL-2026-002 · Template Version v1.0
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A Business Associate Agreement (BAA) is the contract required by HIPAA between a covered entity (or another business associate) and a service provider that creates, receives, maintains, or transmits Protected Health Information (PHI) on its behalf.
UM-AI executes a BAA with every customer organization whose use of the service involves PHI, before that organization sends PHI to the platform. The BAA covers the safeguards, permitted uses, breach-notification obligations, and termination duties required by 45 CFR §§ 164.502(e) and 164.504(e), and flows down equivalent obligations to our sub-processors.
To request the executed BAA template, or to coordinate signature for your organization, email privacy@umgpt.ai.
This template is provided for reference and informational purposes. An executed BAA requires countersignature by both parties. To request a countersigned BAA for your organization, contact privacy@umgpt.ai. This BAA is an addendum to the Terms of Service or a separately executed Master Service Agreement (MSA).
This Business Associate Agreement ("BAA") is entered into as of [Effective Date] by and between:
This BAA is incorporated into and made part of the [Reference to MSA / Subscription Agreement / SOW] ("Underlying Agreement") between the parties.
Capitalized terms used but not defined in this BAA have the meanings ascribed to them under HIPAA. As used herein:
2.1 Permitted Uses and Disclosures.
Business Associate may Use or Disclose PHI only as permitted or required by this BAA, or as Required by Law. Business Associate may Use or Disclose PHI (a) for the proper management and administration of Business Associate's business; (b) to provide the services described in the Underlying Agreement; (c) to carry out Business Associate's legal responsibilities; or (d) as otherwise permitted in writing by Covered Entity.
2.2 Prohibited Uses and Disclosures.
Business Associate shall not Use or Disclose PHI other than as permitted or required by this BAA or as Required by Law. Business Associate shall not Use or Disclose PHI in a manner that would violate the Privacy Rule if done by Covered Entity, except as permitted under Section 2.1(a) or (c) above. Business Associate shall not directly or indirectly receive remuneration in exchange for PHI without an Authorization that expressly permits such exchange, except as permitted by HIPAA.
2.3 Minimum Necessary.
Business Associate shall make reasonable efforts to Use, Disclose, or request only the minimum amount of PHI necessary to accomplish the intended purpose of the Use, Disclosure, or request, in accordance with 45 CFR § 164.502(b).
2.4 Safeguards.
Business Associate shall implement and maintain appropriate administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of PHI that it creates, receives, maintains, or transmits on behalf of Covered Entity, as required by the Security Rule (45 CFR Part 164, Subpart C). Business Associate shall document such safeguards and make documentation available to Covered Entity upon request.
2.5 Reporting.
(a) Security Incidents. Business Associate shall report to Covered Entity any Security Incident of which it becomes aware, promptly and without unreasonable delay and in no case later than five (5) business days after discovery.
(b) Breaches of Unsecured PHI. Business Associate shall notify Covered Entity of any Breach of Unsecured PHI without unreasonable delay and in no case later than thirty (30) calendar days after discovery of the Breach. The notification shall include, to the extent known: (i) the identification of each Individual whose Unsecured PHI has been, or is reasonably believed to have been, accessed, acquired, used, or disclosed; (ii) a brief description of what happened; (iii) a description of the types of Unsecured PHI involved; (iv) any steps Individuals should take to protect themselves; (v) a brief description of Business Associate's investigation and mitigation measures; and (vi) contact information for inquiries.
2.6 Subcontractors.
Business Associate shall ensure that any Subcontractor that creates, receives, maintains, or transmits PHI on behalf of Business Associate agrees, in writing, to the same restrictions and conditions as apply to Business Associate under this BAA, including the implementation of appropriate safeguards. Business Associate shall be liable for acts or omissions of its Subcontractors to the extent Business Associate would be liable if it performed the services directly.
2.7 Individual Rights.
(a) Access. To the extent Business Associate maintains PHI in a Designated Record Set, Business Associate shall provide access to such PHI to Covered Entity (or, as directed, to an Individual) within fifteen (15) business days of a written request by Covered Entity.
(b) Amendment. To the extent Business Associate maintains PHI in a Designated Record Set, Business Associate shall make any amendment(s) to PHI as directed by Covered Entity within fifteen (15) business days of a written request.
(c) Accounting of Disclosures. Business Associate shall maintain and make available the information required for Covered Entity to respond to an Individual's request for an accounting of disclosures within thirty (30) calendar days of a written request by Covered Entity.
2.8 HIPAA Compliance Obligations.
To the extent Business Associate carries out any of Covered Entity's obligations under the Privacy Rule, Business Associate shall comply with the requirements of the Privacy Rule that apply to Covered Entity in the performance of such obligations.
Business Associate may Use PHI for the proper management and administration of Business Associate or to carry out its legal responsibilities. Business Associate may Disclose PHI for such purposes if:
Covered Entity shall:
Business Associate engages the following categories of Subcontractors in connection with the provision of services, each of which is bound by a written agreement imposing obligations no less protective than those in this BAA:
| Subprocessor | Purpose | Location |
|---|---|---|
| Neon, Inc. | PostgreSQL database hosting (de-identified clinical data only) | United States |
| Replit, Inc. | Application hosting and compute infrastructure | United States |
| OpenAI, L.L.C. | AI evaluation engine (de-identified data only — no PHI transmitted) | United States |
| Google LLC (Gmail SMTP) | Transactional email delivery (no PHI in message bodies) | United States |
| Stripe, Inc. | Payment processing (no PHI transmitted) | United States |
Business Associate will notify Covered Entity of any material change to this Subprocessor list at least thirty (30) days prior to the change taking effect, allowing Covered Entity to object.
6.1 Term. This BAA shall commence on the Effective Date and shall remain in effect until the Underlying Agreement terminates, unless earlier terminated under this Section 6. The obligations of Business Associate under Sections 2 and 7 shall survive termination of this BAA.
6.2 Termination for Cause. Upon Covered Entity's knowledge of a material breach of this BAA by Business Associate, Covered Entity shall provide Business Associate with written notice of the breach and a thirty (30) day period to cure. If Business Associate fails to cure within that period, Covered Entity may immediately terminate this BAA and the Underlying Agreement. If termination is not feasible, Covered Entity shall report the breach to the Secretary of HHS.
6.3 Effect of Termination. Upon termination of this BAA for any reason, Business Associate shall, at Covered Entity's election, either return or destroy all PHI received from, or created or received by Business Associate on behalf of, Covered Entity. If return or destruction is not feasible, Business Associate shall continue to extend the protections of this BAA to PHI and limit further Use or Disclosure to those purposes that make return or destruction infeasible. Business Associate shall provide written certification of return or destruction within thirty (30) days of termination.
Business Associate shall make its internal practices, books, and records relating to the Use and Disclosure of PHI received from, or created or received by Business Associate on behalf of, Covered Entity available to the Secretary of HHS for purposes of determining Covered Entity's compliance with HIPAA, in the time and manner designated by the Secretary.
8.1 No Third-Party Beneficiaries. Nothing in this BAA confers upon any person other than the parties any rights, remedies, or obligations of any nature whatsoever.
8.2 Regulatory References. A reference in this BAA to a section of HIPAA means the section as in effect or as amended from time to time. The parties agree to take such action as is necessary to amend this BAA to comply with HIPAA amendments promptly upon notice.
8.3 Amendments. This BAA may be amended only by a writing signed by both parties.
8.4 Interpretation. Any ambiguity in this BAA shall be resolved in favour of a meaning that permits the parties to comply with HIPAA.
8.5 Severability. If any provision of this BAA is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
8.6 Governing Law. This BAA shall be governed by HIPAA and applicable federal law. State law applies to the extent not preempted by federal law.
8.7 Integration. This BAA, together with the Underlying Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations, and agreements relating to such subject matter.
8.8 Counterparts; Electronic Signatures. This BAA may be executed in counterparts and by electronic signature, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.
IN WITNESS WHEREOF, the parties have caused this BAA to be executed by their duly authorised representatives as of the Effective Date.
For Covered Entity
Signature:
Name:
Title:
Date:
For Business Associate
SSP Development LLC d/b/a UM-AI
Name: Dr. Sundeep Shah
Title: Chief Executive Officer
Date: April 20, 2026
Signed electronically — no wet signature required
Document ID: SSP-LEGAL-2026-002 · Template Version v1.0 · Effective: April 20, 2026
Retained for 6 years per HIPAA §164.316(b)(2)(i) · To execute this agreement: privacy@umgpt.ai