Support & Contact Information

Expert support for UM-AI utilization management platform

Get in Touch

Multiple ways to reach our support team for technical assistance, account management, and general inquiries.

Email Support
Primary contact method for all inquiries and technical support.

General Support

support@umgpt.ai

Privacy & Individual Rights

privacy@umgpt.ai

Security Incidents

security@umgpt.ai

Sales & Partner Inquiries

sales@umgpt.ai

Outbound Notifications (no-reply)

noreply@umgpt.ai

System-generated emails only — replies are not monitored.

Response Time

Best effort during business hours

All aliases route to a single monitored inbox via Google Workspace.

Business Hours
Our support team is available during these hours.

Monday - Friday

9:00 AM - 5:00 PM EST

Weekend Support

Emergency issues only

Time Zone

Eastern Standard Time (EST)

Company Information
Details about SSP Development LLC and our headquarters.

Company

SSP Development LLC

Product

UM-AI® - Utilization Management AI

Location

United States

Support Categories

We provide comprehensive support across all aspects of the UM-AI platform.

Technical Support

  • Platform setup and configuration assistance
  • Integration support with existing systems
  • Troubleshooting and bug resolution
  • Performance optimization guidance

Account Management

  • User account setup and permissions
  • Billing and subscription inquiries
  • Organization settings and configuration
  • Plan upgrades and feature requests

Training & Onboarding

  • Platform training for new users
  • Best practices and workflow optimization
  • Custom training sessions for organizations
  • Documentation and user guides

Compliance & Security

  • HIPAA compliance guidance and documentation
  • Security questionnaires and assessments
  • Business Associate Agreement (BAA) setup
  • Audit support and compliance reporting

Emergency Support Protocol

For critical system outages or security incidents that impact patient care.

What Constitutes an Emergency

  • Complete system outage affecting patient care
  • Data security breach or suspected breach
  • Critical errors in medical evaluations
  • Authentication system failures

Emergency Contact Process

  • Email security@umgpt.ai with "EMERGENCY" in subject
  • Include detailed description of the issue
  • Provide contact information for immediate response
  • Our team will respond as quickly as reasonably possible

Ready to Get Started?

Contact our team to learn more about UM-AI and how it can transform your utilization management process.

Sales Inquiries

Learn about pricing, implementation, and how UM-AI can benefit your organization.

sales@umgpt.ai

Technical Support

Get help with platform setup, integration, or technical questions.

support@umgpt.ai

SSP Development LLC | UM-AI® - Utilization Management AI